General Questions About Non-Skilled Home Care

Non-skilled home care (also called personal care or companion care) provides assistance with daily living tasks — such as bathing, dressing, meal preparation, light housekeeping, and companionship — but does not include medical or nursing services.
Non-skilled care focuses on personal assistance and daily living support. Home health care, on the other hand, involves skilled medical professionals (nurses, therapists, etc.) and is typically ordered by a physician.
Seniors, individuals recovering from illness or surgery, people with disabilities, or anyone who needs help with daily activities, but does not require medical treatment.
Yes. All PHS caregivers are thoroughly screened, background-checked, trained, and supervised. We ensure every team member meets Nevada state requirements for personal care aides.
Coverage depends on your situation. Some Medicaid programs, VA benefits, or long-term care insurance policies may cover non-skilled services. We’re happy to assist you in determining eligibility.
Absolutely. We do our best to match caregivers based on skills, personality, schedule, and your preferences. Compatibility is key to quality care.
We currently serve Nevada, including Las Vegas, Reno, and surrounding communities. Expansion areas may vary — contact us for the most up-to-date service locations.
Yes, we provide flexible options — hourly, daily, overnight, and 24-hour care — depending on your needs.
In most cases, services can begin within 24–48 hours after the initial assessment and care plan approval.

Service-Specific Questions

Skilled care refers to clinical medical services delivered by licensed professionals such as registered nurses, physical therapists, occupational therapists and speech therapists. These services typically require a physician’s order and may include dressing changes, wound care, medication administration, IV therapy, and/or education while recovering from a recent hospitalization or surgery.

We offer assistance with: 

  • Bathing, dressing, and grooming 
  • Meal preparation and feeding 
  • Medication reminders 
  • Light housekeeping and laundry 
  • Transportation and errands (Not VA) 
  • Companionship and social engagement 
  • Mobility and transfer assistance 
Yes. Our caregivers are trained to provide patient, compassionate support for individuals with cognitive conditions.
Yes, our caregivers can assist clients to medical appointments, grocery stores, and other errands as part of their care plan.
Yes, each care plan is personalized based on the client’s needs, schedule, and preferences. You can adjust or pause services anytime.
No. Non-skilled caregivers can remind clients to take medications, but cannot administer or manage them — that falls under skilled care.
If a caregiver calls off, we have backup caregivers and a 24/7 on-call scheduling team to ensure care is never interrupted.
We proudly serve the Las Vegas Valley and surrounding Southern Nevada communities including Pahrump. Contact us to confirm availability in your area.

Costs, Coverage, and Payment

Rates vary based on hours, level of care, and location. In Nevada, the average is $25–$40 per hour. We provide a transparent breakdown before services begin.
We accept private pay, Medicaid, VA benefits, and long-term care insurance (depending on plan approval).
We offer flexible scheduling — no long-term contracts. Some shifts may have minimum hour requirements (typically 2 hours).
No. Coming soon!

Veterans (VA) Questions

Yes, PHS is a VA-approved provider in Nevada. We assist eligible veterans and spouses in applying for and receiving in-home care benefits.
Eligibility depends on your service history, medical needs, and financial situation. We can connect you directly with a VA care coordinator to help determine your benefits.
Sometimes. We’ll review your benefits and help coordinate both programs, if applicable.

The VA offers several programs that may pay for non-skilled home care, including:

  • Aid and Attendance (A&A) Benefit
  • Homemaker and Home Health Aide (H/HHA) Program
  • Veteran Directed Care (VDC)
  • Respite Care Services

These programs help veterans receive personal care and assistance with daily activities while remaining in their homes.

Depending on your program, coverage may include help with:

  • Bathing, dressing, grooming, toileting, and mobility
  • Light housekeeping and meal preparation
  • Companionship and supervision
  • Respite care for family caregivers
You can apply through your local VA Medical Center’s social work department or by contacting the VA Health Benefits office.

PHS can assist by connecting you with the right VA representative and guiding you through the documentation process.
In some cases, yes — under the Veteran Directed Care program, eligible veterans can choose their own caregivers, including family members, and use their VA-funded budget to pay them.
Aid & Attendance (A&A): A monthly financial benefit added to your VA pension to help cover the cost of in-home care.
● Homemaker & Home Health Aide (H/HHA): A direct VA-funded service where approved agencies like PHS provide caregivers under VA authorization.
  • Aid & Attendance (A&A): A monthly financial benefit added to your VA pension to help cover the cost of in-home care.
  • Homemaker & Home Health Aide (H/HHA): A direct VA-funded service where approved agencies like PHS provide caregivers under VA authorization.
Yes, most VA programs require a clinical evaluation or physician referral confirming that you need personal care assistance.
It varies by program. Some approvals are completed in 1–2 weeks, while others (like Aid & Attendance) may take 6–8 weeks or longer. PHS can help you stay updated throughout the process.
Yes. Many clients combine VA hours with private pay to extend total weekly care coverage.
It depends on the VA program. Some provide 100% coverage, while others may have hourly limits that you can supplement privately.
Yes. PHS is a VA-approved provider in Nevada and can bill the VA directly, saving you time and paperwork.

Medicaid Home Care FAQs

Yes. Nevada Medicaid offers Personal Care Services (PCS) and Home and Community-Based Services (HCBS) waivers that cover non-medical assistance for eligible individuals.

Covered services typically include:

  • Bathing, dressing, and personal hygiene
  • Assistance with eating and mobility
  • Light housekeeping and laundry
  • Meal preparation and shopping
  • Medication reminders
  • Companionship and supervision

You may qualify if you:

  • Are a Nevada resident
  • Meet income and asset requirements
  • Require help with daily living activities
  • Have a medical or functional need verified by a state-approved assessment
You can apply online through the Nevada Department of Health and Human Services (DWSS) website or by visiting a local welfare office.

PHS can assist by helping you gather documentation and submit your application.
PCS allows eligible individuals to receive in-home help from an approved agency like PHS. The program covers non-medical, personal assistance to help clients remain safely at home.
Yes, under certain programs (like Self-Directed Care), you may select a family member or friend as your caregiver. PHS can help manage payroll and compliance if you choose that route.
Some HCBS waivers may have waiting lists depending on demand, but Personal Care Services (PCS) are usually available more quickly.
Yes — many veterans qualify for both. Our care coordinators can help you maximize both programs to reduce or eliminate out-of-pocket costs.
The number of approved hours depends on your assessment results and level of need. It typically ranges from 10 to 40+ hours per week.
Yes. If Medicaid approves a certain number of hours, but you want additional support, PHS can blend private pay with your Medicaid schedule for full coverage.

Scheduling, Staffing, and Safety

You can call our office during business hours or text our scheduling line for any changes. We’ll confirm updates promptly and make sure your new schedule is reflected in our system.
No problem — just let us know as soon as possible so we can adjust staffing and avoid interruptions for other clients. We understand that life happens, and we’re flexible with advance notice.
At PHS, we’re committed to reliability — but we’re also human, and occasionally a caregiver may need to call out due to illness, family emergencies, or unforeseen circumstances. When this happens, our scheduling team immediately begins reaching out to qualified backup caregivers to fill your shift.

We do everything possible to ensure your scheduled care continues as planned, but there may
be rare occasions when a replacement isn’t available for that exact time. If that happens, we’ll notify you right away and coordinate the soonest possible coverage.
We strive for consistency so that you can build trust and comfort with familiar caregivers. However, if your regular caregiver is unavailable, we’ll send another trained PHS professional who has access to your care plan and client notes for seamless continuity.
Yes. Communication is very important to us. Our team will always reach out if there are any changes or delays so you’re never left wondering.
Yes. We have caregivers available 7 days a week, including holidays, depending on your care plan and availability.
We appreciate at least 24–48 hours’ notice for adding or canceling shifts. This helps us coordinate caregiver availability and maintain smooth service for all clients.
We take feedback seriously. If you ever feel a caregiver isn’t the right fit, let us know and we’ll work quickly to find someone who better matches your needs and preferences.
Yes — we maintain a 24/7 on-call line for urgent scheduling issues, caregiver call-outs, or client needs that occur outside regular business hours.
Our team uses caregiver reliability tracking, regular check-ins, and backup planning to minimize disruptions. While emergencies can happen, we’re proactive about keeping your schedule consistent and dependable.
Our care teams include licensed nurses, certified nursing assistants, and trained home care aides. All caregivers are background checked, thoroughly trained, and chosen with your needs and comfort in mind.
For all home care services, the only minimum we have is a two-hour daily minimum. If a caregiver is coming to your home, you will be billed for two hours. We do not have a weekly or monthly minimum. All skilled services are dictated by the insurance provider requirements. We work with you to develop a schedule that supports your needs while meeting eligibility and coverage guidelines.

Getting Started

Just contact us to schedule a free in-home assessment. We’ll review your needs, discuss goals, and create a customized care plan.
A care coordinator will meet with you and your family to discuss your daily routines, preferences, and any special instructions to ensure a perfect caregiver match.
Yes. We simply ask for notice so we can adjust the schedule properly. There are no penalties for canceling services.
Safety is the main concern. Look for changes in physical ability, hygiene, memory, or emotional well-being. If daily activities become difficult or unsafe, in-home care may help maintain quality of life and independence.
Yes. We often coordinate care transitions with hospitals, rehabilitation centers, and social workers to ensure a smooth handoff to in-home services.
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