Your Health, Our Priority

Initial Inquiry

Your journey with PHS typically begins with a phone call or online inquiry. During this first interaction, our team learns about your needs, answers your initial questions, and discusses the types of care we provide prior to scheduling an evaluation.

Initial Evaluation

Next, we schedule an in-home evaluation by a licensed nurse or care professional. This allows us to understand your medical background, daily living environment, personal preferences, and overall care needs. It’s also an opportunity for you to ask questions in a relaxed setting.

Customized Care Plan Development

Based on your assessment, our team creates a personalized care plan tailored to your specific needs. This outlines services, visit frequency, caregiver responsibilities, and short- and long-term goals. We collaborate with your family and any referring physicians or case managers, as needed. We also coordinate with hospitals, social workers, and discharge planners to ensure a seamless transition from facility to home.

Care Team Introduction & Service Start

Once your care plan is approved, we introduce you to your dedicated care team. Services begin promptly and with your preferences top of mind. We strive to match clients with consistent caregivers for comfort and continuity.

Ongoing Communication

Throughout your care, we maintain close communication and make plan adjustments as your needs evolve. Our team provides regular updates and remains available to answer questions or troubleshoot concerns.