1. Introduction

Welcome to PHS Vegas, a trusted provider of personalized health care services in the Las Vegas community for over 25 years. This document outlines the Terms of Service (ToS) for interacting with us, including via phone calls, text messages, and emails. Our commitment is to offer reliable and compassionate care, respecting your privacy and preferences.

2. Communication Policy

• Phone Calls: We may contact you or respond to your calls during our regular business hours (9 am - 5 pm, Monday to Friday). For urgent matters, specific protocols will be provided.
• Text Messaging: We use text messages for appointment reminders and important care and staffing updates. Your consent is required for such communications, and you can opt out at any time.
• Email Communications: Our emails may include newsletters, service updates, and other relevant information. We respect your privacy, and you may unsubscribe from our email communications at any time.
• In accordance with the Health Insurance Portability and Accountability Act (HIPAA), PHS Vegas is committed to protecting the privacy and security of your health information. We will not ask for, nor provide, sensitive medical information via text or phone call. All sensitive medical information will be handled in a manner that complies with HIPAA regulations to ensure confidentiality and privacy. 

3. Use of Personal Information

We collect personal information like phone numbers and email addresses to provide and enhance our services. We comply with applicable privacy laws and ensure the confidentiality and security of your data.

4. Service Descriptions

We are a state licensed provider of Personal Care and Skilled Healthcare services. We tailor these services to meet the unique needs of our clients, ensuring the highest standard of care.

5. User Responsibilities

Clients are responsible for providing accurate and complete information, adhering to the agreed-upon care plans, and maintaining respectful communication with our staff.

6. Liability and Limitations

PHS Vegas is not liable for any inaccuracies in the information provided by clients. The medical advice offered is based on our professional expertise but should not replace consultation with healthcare professionals.

7. Amendments to Terms of Service

We reserve the right to modify these ToS. Any changes will be communicated through our website or direct communication channels.

8. Governing Law

These ToS are governed by the laws of the State of Nevada, without regard to its conflict of law principles.

9. Contact Information

For any queries regarding these ToS, please contact us at:

• Address: 2820 Charleston Blvd Suite D36, Las Vegas, NV 89102
• Phone: 702-362-0711
• Email: info@phsvegas.com

10. Effective Date and Acceptance of Terms

These Terms of Service are effective as of 12/1/2023. By accessing and using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.